Awa Eco Retreat Tulum

Non-Refundable Policy

In case of cancellation, no refund will be made.



Payment Methods


1. Pay Now

100% of the total amount will be charged at the time of booking.


Payment Information


  • In case of no-show or cancellation, according to the policy, the credit card provided at the time of booking will be automatically charged or refunded, depending on the case.
  • When making At check-in, guests will be required to present a photo ID and the credit card used for full payment or as a booking guarantee. By making your reservation, you agree that transaction fees and associated service costs are non-refundable. This means that in the event of cancellation of your reservation, these costs will not be refunded, as they correspond to services processed at the time of confirmation.

Our Location